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Privacy Policy

Tidal Flow Life Coaching

Last updated: 14 October 2026

 

1. Introduction

At Tidal Flow Life Coaching, I respect your privacy and am committed to protecting your personal information.

This Privacy Policy explains what information I collect, why I collect it, how it is used and stored, and your rights under UK data protection law.

It applies to visitors to my website, people who contact me about coaching, coaching clients and customers purchasing my Crossroads Reset programme.

Data controller: Liz Borland, Tidal Flow Life Coaching
Website: www.tidalflowlifecoaching.co.uk
Email: Liztidalflowcoaching@gmail.com

 

2. Information I collect

Depending on how you interact with my business, I may collect:

  • Your name and email address.

  • Your telephone number, if you choose to provide it.

  • Information you include in an enquiry or contact form.

  • Information needed to arrange and deliver coaching sessions.

  • Purchase details, including the programme purchased, payment status and transaction records.

  • Website account and membership details needed to provide access to purchased content.

  • Technical information associated with website use, such as browser information, device information and cookies.

I may make brief handwritten notes during coaching sessions to assist our conversation. These are discarded at the end of the session. I do not record coaching sessions.

Payment processing is handled through Wix and its payment services. I do not collect or store your full payment card details myself.

 

3. How I collect information

I collect personal information when you:

  • Complete a website contact form.

  • Contact me directly by email.

  • Arrange or attend a coaching session.

  • Create a website member account.

  • Purchase a Crossroads Reset programme or coaching package.

  • Browse or interact with my website.

Some technical information is collected automatically through the Wix website platform and its associated services.

 

4. How I use your information

I use personal information to:

  • Respond to enquiries and communicate with you.

  • Arrange and deliver coaching services.

  • Process purchases and provide access to paid digital content.

  • Administer website membership and programme access.

  • Arrange the additional private coaching session where you have purchased that option.

  • Maintain necessary business and financial records.

  • Keep my website functioning, secure and reliable.

  • Comply with legal obligations.

I do not sell your personal information.

I do not automatically add you to marketing mailing lists because you have contacted me or made a purchase.

 

5. Legal basis for using your information

Under UK data protection law, I rely on the following legal bases where appropriate:

Contract: Where information is necessary to provide coaching, process a purchase or deliver a service you have requested.

Legitimate interests: To respond to enquiries, manage my business and maintain the security of my website, where this is appropriate and respects your privacy rights.

Legal obligation: Where I must retain or disclose information to meet legal, accounting or tax requirements.

Consent: Where I need your permission to use your information for a particular purpose, I will ask for it.

During coaching, you may choose to share sensitive personal information. I respect the confidentiality of these conversations and handle any such information in accordance with UK data protection law.

 

6. How your information is stored and protected

My website is hosted by Wix, which provides website hosting, membership features, checkout and associated data storage and security services.

I also use Gmail for business correspondence and Google Meet or, occasionally, Zoom for online coaching sessions.

I take reasonable steps to protect personal information through secure accounts, appropriate access controls and the security measures provided by these services.

No internet-based system can be guaranteed completely secure.

 

7. Sharing your information

I do not sell or rent your personal information.

Information may be processed by trusted service providers where necessary to operate my business, including:

  • Wix: Website hosting, contact forms, member accounts, digital content access, checkout and payment-related services.

  • Payment service providers: Processing payments and maintaining transaction records.

  • Google: Gmail correspondence and Google Meet coaching appointments.

  • Zoom: Online coaching appointments where Zoom is used.

I may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

These providers may process or store information outside the United Kingdom. Where applicable, international transfers are subject to relevant legal protections and safeguards.

 

8. How long I keep your information

I retain personal information only for as long as it is reasonably needed.

Enquiries, client correspondence and appointment information: Normally no longer than three months after our last contact or completion of coaching, unless a legal obligation or legitimate legal claim requires longer retention.

Programme membership and access information: Retained as necessary to administer your purchase and provide the agreed six-month access period, subject to any applicable legal retention requirements.

Financial and transaction records: Retained for the period required under UK tax, accounting and other applicable laws.

At the end of the relevant retention period, I delete or securely dispose of information where reasonably possible. Some information may remain temporarily in service-provider backups in accordance with their retention arrangements.

 

9. Cookies and website information

My website is hosted by Wix and uses cookies and similar technologies to support website functionality, security and visitor experience.

Some cookies may also be used to collect information about website usage and performance.

Further information about cookies is available through Wix's privacy information.

 

10. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information I hold about you.

  • Ask me to correct inaccurate information.

  • Request deletion of your information.

  • Ask me to restrict how your information is used.

  • Object to certain uses of your information.

  • Request transfer of your information where the right applies.

  • Withdraw consent at any time where consent is the legal basis for processing.

To exercise any of these rights, or to withdraw consent, please email Liztidalflowcoaching@gmail.com.

I will respond in accordance with applicable UK data protection requirements.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

 

11. Communication with you

I may contact you by email to respond to enquiries, confirm purchases, arrange coaching sessions or provide information relating to services you have purchased.

 

12. Changes to this policy

I may update this Privacy Policy to reflect changes in my services, website technology or legal requirements.

The latest version will be available on my website, with the date of the most recent update shown at the top.

 

13. Contact

 

For any questions about this Privacy Policy or how your personal information is handled, please contact:

Liz Borland
Tidal Flow Life Coaching
Email: Liztidalflowcoaching@gmail.com
Website: www.tidalflowlifecoaching.co.uk

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